f333com Privacy Policy

f333com ("we", "us", or "platform") is an online betting and casino service operated for users in Bangladesh ("you", "user"). This Privacy Policy ("Policy") explains how f333com collects, stores, uses, and protects your personal information.

Below are the definitions of some key terms used in this policy:

• Personal Information: Any information through which you can be identified directly or indirectly — such as your name, email address, phone number, or financial details.
• Cookie: Small data files stored on your device that help improve your browsing experience.
• Third Party: Any person or organisation other than f333com.
• Service: All online betting, casino, and gaming features provided through the f333com website and application.

f333com collects only the information necessary to provide its services. The types of information we collect are as follows:

2.1 Registration Information

When you create an account on f333com, we collect the following information:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification — confirmation of 21+)
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka)

2.2 Identity Verification Information

To ensure a safe and responsible service and to verify the legitimacy of financial transactions, f333com may request the following information:

• National ID card (NID) or passport copy
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method

2.3 Financial Transaction Information

When you make a deposit or withdrawal on f333com, we record payment-related information such as your bKash or Nagad account number, transaction amount, and time. Complete financial information goes directly to our payment processor — f333com does not store card numbers or full bank details.

2.4 Usage Information and Log Data

When you use our service, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Gaming history and betting activity
• Login time and location (approximate)

f333com uses your personal information only for the following legitimate purposes:

• To create, verify, and manage accounts
• To provide betting and gaming services
• To process financial transactions (deposits and withdrawals)
• To provide bonuses, promotions, and VIP rewards
• To prevent fraud and money laundering
• To enforce responsible gaming policies
• To provide customer support
• To meet legal obligations
• To improve service quality and resolve technical issues
• To send relevant offers and updates subject to user consent

f333com may share limited information with third parties in specific circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket), technology infrastructure, and security services. These parties process information under our instructions and have no right to use it for their own purposes.

4.2 Legal Requirements

Under a court order, government directive, or applicable law, f333com may be required to provide information to authorities. In such cases, we will endeavour to notify you in advance as much as possible.

4.3 Fraud Prevention

To ensure account security and prevent fraudulent activity, we may share information with specialised security organisations.

Cookies and similar technologies are used on the f333com website. Cookies are small data files stored in your browser that help improve your experience.

5.1 Essential Cookies

These cookies are essential for the core functionality of the site, such as maintaining login sessions, security verification, and payment processing. Disabling them will prevent the service from working properly.

5.2 Functional Cookies

These cookies remember your preferences, such as language selection and display settings. They make your experience more convenient and personalised.

5.3 Analytical Cookies

These cookies help us understand which pages users visit most and where the service needs improvement. The data collected is anonymous and aggregated.

You can control cookies at any time by changing your browser settings. Please note that disabling certain cookies may prevent you from using some features of the service.

f333com uses industry-standard technology and practices to keep your information secure. Our security measures include:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption
• Encrypted Storage: Sensitive information is stored in encrypted databases
• Two-Step Verification: Two-Factor Authentication (2FA) is available to protect your account
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities
• Access Controls: Only authorised staff have limited access to information on a need-to-know basis
• Firewall and Intrusion Detection: Active systems to prevent unauthorised access

f333com retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while the account is active
• After an account is closed, certain information (financial records) is generally retained for 5-7 years to meet legal obligations
• Information relevant to fraud prevention may be kept for as long as necessary
• Information used for marketing communications is deleted after you withdraw your consent

As a user of f333com, you have the following rights over your own information:

8.1 Right to Access

You may request a copy of your personal information held by us at any time. We will fulfil this request within a reasonable time.

8.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you may request a correction. This can be done through your account settings or via our support team.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. This can be done through your account settings or by contacting our support team.

8.5 Right to Lodge a Complaint

If you believe your data protection rights have been violated, please contact the f333com support team first. We will endeavour to respond within 30 business days of receiving your request.

f333com's services are strictly for persons aged 21 or over. We do not knowingly collect or process personal information of any person under the age of 21.

Age is verified at the time of registration, and if credible evidence is received, any minor's account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our service, please notify our support team immediately.

When using payment methods such as bKash, Nagad, Rocket, or bank transfer through f333com, you will be subject to the privacy policies of those organisations. f333com is not responsible for the data protection practices of these third parties.

We work with trusted and recognised payment partners and are committed to ensuring the highest protection of your financial information. If you notice any suspicious transaction, notify our support team immediately.

f333com may update this privacy policy from time to time. For significant changes, we will:

• Send a notice to your registered email address
• Display a prominent notification on the site
• Clearly state the date on which the updated policy takes effect

If you continue using the service after receiving the notice, you will be considered to have agreed to the new policy. If you do not agree to the updated policy, you may close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our data protection team will process your request as quickly as possible and aims to respond within a maximum of 30 business days. For urgent security matters, immediate assistance is available via live chat.